SELLING ON ARTEBOOKING
Artebooking is an online selling and contact platform allowing collectors to buy directly from artists and art galleries.
Buying process:
- The buyer asks for artwork availability and shipping costs confirmation (1 click)
- The seller confirms availability and shipping costs to the buyer
- The buyer places order with direct payment to the seller or secured payment to Artebooking
Shipping costs are charged to the buyer.
PAYMENT
The buyer can pay directly to the seller or pay online on Artebooking.
Payment to Artebooking
- Online payment with order
- Payment via bank transfer
- Online payment by credit card or Paypal account
- Online payment on Artebooking are secured and guaranteed by Paypal
Payment directly to the seller :
- Seller and buyer agree on a method of payment
- Artebooking does not intervene in this transaction and declines any responsibility for the continuation of the transaction
- The guarantees offered by Artebooking do not apply (money back, right of withdrawal, returns & refunds) and have to be agreed between the buyer and the seller under their sole responsibility
TRANSACTION COSTS
Transactions are carried out exclusively in euros (EUR) or in US Dollar (USD).
The conditions for setting up sales online solutions and online payment are subject to a specific Agreement between the seller and Artebooking, which starts when the members publish items for sales online on Artebooking platform.
These conditions are detailed bellow:
Artebooking basic service is to offer online sales with no commission.
- When the buyer selects direct payment to buyer without using Artebooking online payment system, no extra charge applied.
- When the buyer selects payment throught Artebooking online payment system we ask our sellers to cover transaction processing fees of 8,5% without VAT.
This 8,5% surcharge is applied to the order total, inclusive of shipping. This 8,5% surcharge includes payment institution transaction costs, artebooking accounting costs and administration fees.
We are obliged to charge 19% VAT on our 8,5% transaction processing fees (service provided to our sellers) to some sellers.
VAT is currently chargeable by Artebooking in the following circumstances:
- You are resident in Germany
- You are resident in the EC (not Germany) but not VAT registered
SHIPPING
The shipment is under the responsibility of the seller. The shipping costs are charged to the buyer. The seller may indicate delivery tracking information on Artebooking indicating the name of the carrier, the parcel number and the approximate date of delivery.
The shipping costs charged to the buyer are calculated according to the dimensions and weight of the work of art and the place of delivery.
TAXES
Based on the buyer's delivery address, various taxation rules, import duties and additional charges may apply.
Buyers are responsible for paying all additional taxes and import duties and taxes.
RETURN & MONEY BACK
Important :
Artebooking offers the possibility of free returns only when the prices are paid via online payment to Artebooking or bank transfer to Artebooking.
In case of direct payment to the seller, the conditions of return and possible refund are directly settled between the buyer and the seller.Artebooking declines any responsibility in this regard.
The artwork can be returned within 21 days after receiving the artwork, and under the following conditions:
- Product not delivered: the customer has not received the product
- Product not compliant: the product received does not comply with the product ordered
- Damaged product: the product received is damaged or broken
- The buyer does use his right of withdrawal
Returning an artwork must be done under the following conditions:
- The artwork must be returned in the receiving state
- In its original packaging
- Shipped under the same conditions of the original seller's shipment
Returns are settled directly between buyer and seller.
The buyer is responsible and must pay for the cost of return shipping.
Money back & refund
In case of return in accordance with all the above conditions, the price of the purchased artwork and the original shipping costs will be refunded to the buyer (The buyer is responsible and must pay for the cost of return shipping).
Important: Artebooking offers the possibility of refund only when the prices are paid to Artebooking via online payment to Artebooking or bank transfer to Artebooking, and that the above conditions are met.
In the case of direct payment to the seller, the terms of any refund are directly settled between the buyer and the seller. Artebooking declines any responsibility in this regard.
DISPUTES
Disputes must be solved between the buyer and the seller. The seller will still do his best to try and solve the problem.
CONFIDENTIALITY
Buyer's confidential information related to means of payment remains strictly confidential and will never be communicated to Artebooking. The financial side of the transaction is performed by PayPal's secure service.
SECURITY & ENCRYPTION
Transport Layer Security (TLS) and its predecessor, Secure Sockets Layer (SSL), are cryptographic protocols designed to provide communications security over a computer network and Internet. Artebooking uses the last TLS/SSL standard . Please note that a secure internet connection is active when your web browser address starts with "https" and not "http". We have implemented security safeguards designed to protect the personal information that you provide in accordance with industry standards. Access to your data on our Services is password-protected and data are protected by TLS/SSL encryption when exchanged between your web browser and the Artebooking Services.
INVOICE
The seller must send a invoice together with the delivery. Invoices are edited by the seller and not by Artebooking.
CERTIFICATE OF AUTHENTICITY
The buyer can ask a certificate of authenticity to the seller.
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